Managing challenging situations non clinical staff- SEL ICS MH Workforce Development

5 (8 reviews)
Course information
Date
Course start date is passed
Level
Introductory
Locations
This course will be taking place online
Length and time
9:00 - 17:00
Course information
Date
Course start date is passed
Level
Introductory
Locations
This course will be taking place online
Length and time
9:00 - 17:00
Course description

It will explore some of the skills required for communication with individuals that use our services as well as increasing confidence in managing difficult situations.

The course will give participants the opportunity to be involved in a series of simulated scenarios using actors, and will use an established debrief model to assist participants to learn positively and constructively from this experience.

The course will explore some of the challenging situations that this group of staff face in their everyday work and aims to increase participant’s confidence in managing challenging situations and conversations​

Learning objectives

After completing this course those attending will:

  • Feel more confident in managing interactions with service users and carers
  • Feel more confident when communicating with confused, distressed and agitated service users
  • Have an increased understanding of how to manage difficult conversations with other stakeholders.
  • Be able to reflect on some of the feelings experienced by servicer users when in contact with our services.
  • Be able to identify and reflect on individual interpersonal skills and how they can impact on service user experience.
Need to cancel?

Thanks to commissioning from HEE, we have been able to provide funded places on this course to increasing numbers of healthcare professionals, extending our mission to make quality mental health training available to all.

There has been variability in attendance on some of our courses, which can impact the quality of delivery and lead to cancellations. We ask that you let us know if you are no longer able to attend a course so that we can offer your place to someone else on the waiting list. In some cases, your line manager may be notified, where we have no record of a cancellation. We understand the immense pressure that you are under in the current working climate and appreciate you taking the time to get in touch: maudsleylearning@slam.nhs.uk.

Please note: For our courses to achieve their set objectives, we require a minimum number of participants to run the course on the day. Should bookings fall below the required number of participants, we may cancel this course.



Course schedule

Target audience
Administration and reception staff
Select the type of ticket you would like to purchase
Commission options
Whatwedo 02 04 07

Group bookings

Discounted rates are available for group bookings. Please contact us for more information. Maudsley Learning has a full range of courses to meet the needs of your organisation. Most can be delivered to you flexibly and tailored to your requirements.

Whatwedo 02 04 06

Bespoke courses

We are able to offer custom-made programs, whether digital or face to face, to meet the education and training needs of your organisation in the UK or internationally.

Whatwedo 02 04 05

Research

We value research and knowledge-sharing and will continue to contribute to the literature base on mental health education, addressing important research questions in this exciting field.