Cancelling course bookings

Maudsley Learning will make every effort to run courses, events etc, as published; however, we reserve the right to cancel a course or event at any time without liability. In these circumstances, delegates will be offered an alternative date (where possible). Maudsley Learning reserves the right to alter any of the courses’ content without prior notice. Maudsley Learning and South London and Maudsley NHS Foundation Trust are not liable for any other loss.

All cancellations to bookings must be received in writing by email to Cancellations must be made 28 working days prior to the start of a course. If a booking is cancelled within 28 working days or if the delegate fails to attend the course, the full course fee will be retained. If the course is cancelled between 10-14 working days a cancellation fee of 50% will be payable. If the booking is cancelled more than 28 working days in advance a full refund will be given.

Cancelling in-house/bespoke courses

The cancellation terms of in-house/bespoke courses are stated in the service level agreement.

Changing delegate details – substitutes

There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office in writing by emailing of any change to the original booking.

If the registered delegate fails to attend on the day the full fee will be retained by Maudsley Learning/South London and Maudsley NHS Foundation Trust.