Understanding Mental Health and Wellbeing

Course information
This course will be taking place online
Course information
This course will be taking place online
About the course

The comprehensive course covers all aspects of understanding mental health and wellbeing and includes simulation training on the final day.

This course is open to administration, clerical and support staff working in Primary Care in the Croydon area and is funded by the Croydon Primary Care Hub. The training includes:

  • An overview of mental illness and treatments
  • Understanding needs and experiences of people with mental health conditions
  • Communication and de-escalation skills
  • Promoting health and wellbeing.

There will be four modules and a virtual simulation day featuring challenging workplace scenarios, designed to help embed new knowledge and skills.

Once you have booked a place, you will then be able to choose your module date slots.


Course programme

Module One: Overview of mental health conditions and diagnosis, mental health /physical health interface, prevalence of mental health in communities.

Module Two: Mental health resources, managing risk, signposting, inequalities, stigma and holding hope.

Module Three: Communication, de-escalation skills and skills used in motivational interviewing.

Module Four: Wellbeing and self care for staff and patients, including sleep & exercise, all new evidence-based practice, the five ways to wellbeing.

Simulation day: There will be five simulated everyday scenarios to participate in, followed by a structured debriefing. The scenarios will be challenging workplace situations, such as:

  • Difficult conversations in the reception and on the phone
  • De-escalation of an anxious or confused patient
  • Understanding when to raise concerns
  • Working within legal frameworks.

These will be facilitated by experienced simulation educators with knowledge of working and teaching in Primary Care. It will also be an opportunity to share good practice in your surgeries and develop new connections and networks.

Course schedule

Target audience
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Commission options

Group bookings

Contact us for bulk booking discounts on group bookings of more than 5.

Bespoke courses

We are able to offer custom-made programs, whether digital or face to face, to meet the education and training needs of your organisation in the UK or internationally. We would welcome the opportunity to discuss your requirements and develop a proposal.



Let our team complete a full Training Needs Analysis for a department, directorate, or the whole hospital! We can work to complete this ourselves or work collaboratively with your own staff. Our standard outcome measures assess learner progress and produce a full report looking at wider impact of training using a range of tested assessment methodologies.