Managing challenging healthcare conversations

Course information
Date
13 March
Level
Intermediate
Locations
Online
Length and time
1 Day
Course information
Date
13 March
Level
Intermediate
Locations
Online
Length and time
1 Day
About the course

This program is designed for non-clinical staff and aims to enhance skills in interacting with clients. We focus on boosting your confidence in handling tough conversations, especially those related to difficult interactions and mental health. By seamlessly blending theory and practical scenarios, participants gain valuable insights, fostering heightened confidence in their ability to navigate the complexities of difficult conversations. Equip yourself with the tools to not only communicate effectively but also to approach mental health discussions with sensitivity and competence, empowering you to excel in your role within non-clinical settings.

Learning objectives

After completing this course, those attending will:

  • Develop improved knowledge and awareness of common mental health conditions.
  • Improve knowledge of non-technical skills, such as communication style, situational awareness, and working with others.
  • Increase understanding of how interpersonal skills impact others.
  • Improve confidence in supporting patients with mental health needs and patients presenting with distress.
  • Improve confidence in identifying risk and the management of challenging situations.

Course schedule

13/03/2024
Target audience
Health care staff working in non clinical settings
Locations
Upcoming date
Length and time
Online
13/03/2024 09:00-17:00
8 hours
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Speakers

Commission options

Group bookings

Discounted rates are available for group bookings. Please contact us for more information. Maudsley Learning has a full range of courses to meet the needs of your organisation. Most can be delivered to you flexibly and tailored to your requirements.

Bespoke courses

We are able to offer custom-made programs, whether digital or face to face, to meet the education and training needs of your organisation in the UK or internationally.

Research

We value research and knowledge-sharing and will continue to contribute to the literature base on mental health education, addressing important research questions in this exciting field.