Managing challenging clinical situations for clinical support workers (bands 2-4)

4 (3 reviews)
Course information
Date
Level
Intermediate
Locations
ORTUS Conferencing and Events Venue, 82-96 Grove Lane, London, SE5 8SN
Length and time
9:00 - 16:30
Cost
£0.00
Course information
Date
Level
Intermediate
Locations
ORTUS Conferencing and Events Venue, 82-96 Grove Lane, London, SE5 8SN
Length and time
9:00 - 16:30
Cost
£0.00
Course description

This full-day simulation course is tailored for Clinical Support Workers aiming to enhance their proficiency in de-escalating challenging situations commonly encountered in clinical practice. The course encompasses four diverse scenarios, each focused on the development of crucial skills, including:

  • Strengthening Listening, Problem Solving, and Communication Skills.
  • Gaining confidence in de-escalation techniques and mitigating the impact of potential flashpoints and triggers.
  • Practicing effective handover skills for seamless information transfer.
  • Delivering sensitive news with empathy and professionalism.
  • Collaborating effectively with families and caregivers to provide holistic care.
  • Understanding the significance of human factors and non-technical skills, such as situational awareness and leadership, in clinical practice.
Learning objective

Upon completing this course, participants will:

  • Enhance their active listening, problem-solving, and communication skills to effectively navigate challenging clinical situations.
  • Develop the confidence and competence to de-escalate tensions and minimize the impact of common triggers and flashpoints in clinical settings.
  • Master the art of proficient handover techniques to ensure accurate and efficient information exchange among healthcare professionals.
  • Acquire the skills and sensitivity necessary for delivering difficult news to patients and their families.
  • Strengthen their ability to collaborate with families and caregivers, fostering a supportive and inclusive healthcare environment.
  • Gain a comprehensive understanding of human factors and non-technical skills, enabling them to employ situational awareness and effective leadership within clinical teams for improved patient outcomes.

Course schedule

Target audience
Clinical support workers (bands 2-4)
Locations
Upcoming date
Length and time
ORTUS Conferencing and Events Venue, 82-96 Grove Lane, London, SE5 8SN
11/03/2024 09:00-16:30
7 hours
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Managing Challenging Clinical Situations for Clinical Support Workers (bands 2-4)
£0.00
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