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Course Details

Average Length: 
1 Day
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About the course

This is a one-day course is aimed at band 2 - 7 clinical staff with regular patient contact. The course aims to enhance knowledge, confidence and clinical skills for front line staff who are interested in developing their communication skills.

It is suitable for clinicians wanting an opportunity to explore effective de-escalation techniques and rehearse / discuss models of conflict and conflict resolution. The course will refer to policy and procedure relating to some common areas of agitation / aggravation.

Participants will be involved in a series of simulated scenarios using actors as simulated patients. Debriefing models are employed to give feedback to participants on their contribution and assist them to learn positively and constructively from the experience.

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Learning Objectives

What you will of learned from taking this course:
  • Have an awareness of models of conflict / conflict resolution.
  • Be able to understand the role of human factors or non-technical skills (e.g. situational awareness, leadership e.t.c.)
  • Have confidence in managing common potential crises.
  • Be able to recognise when extra help is required and allocate tasks accordingly.
  • Be informed of the potential role of culture/the clinician in co-creating potential crises.

Course Information

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Target Audience
All staff working with people living with dementia and their carers
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Course Details
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The Lambeth Hospital, 108 Landor Rd, London SW9 9NU, UK
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11 Sep, 08:30 – 16:30
1 Day
Location coming soon
Location coming soon

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