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Managing Challenging Mental Health Situations

Adult and older adult mental health
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Course Details

Type: 
Simulation
Average Length: 
1 Day
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Fully Booked

About the course

This one day course is designed for non -clinical Band 1-4 staff working in Mental Health of Older Adult clinical settings. It will explore some of the skills required for communication with individuals that use our services as well as increasing confidence in managing difficult situations

The course will give participants the opportunity to be involved in a series of simulated scenarios using actors, and will use an established debrief model to assist participants to learn positively and constructively from this experience.

The course will explore some of the challenging situations that this group of staff face in their everyday work and aims to increase participant’s confidence in managing challenging situations and conversations.

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Learning Objectives

What you will of learned from taking this course:
  • have improved management of interactions with service users and families.
  • feel more confident in managing interactions with service users and carers.
  • feel more confident when communicating with confused, distressed and agitated service users.
  • have an increased understanding of how to manage difficult conversations with other stakeholders including other professionals.
  • be able to reflect on some of the feelings experienced by service users when in contact with our services.
  • be able to identify and reflect on individual interpersonal skills and how they can impact on service user experience

Course Information

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Target Audience
For non-clinical staff in OLDER ADULT mental health setting​ ​
All staff working with people living with dementia and their carers
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Course Details
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Locations
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Dates
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Length
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Cost
The Lambeth Hospital, 108 Landor Rd, London SW9 9NU, UK
Location coming soon
24/06/2019
£199
Location coming soon
Location coming soon

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Continue your professional development for mental health learning.

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