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Managing Challenging Mental Health Situations

Course Information

Upcoming Date: 
Upcoming Time: 
1 Day
Lunch provided
Fully Booked!
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About the course

This one day course is designed for non -clinical Band 1-4 staff working in Mental Health of Older Adult clinical settings. It will explore some of the skills required for communication with individuals that use our services as well as increasing confidence in managing difficult situations

The course will give participants the opportunity to be involved in a series of simulated scenarios using actors, and will use an established debrief model to assist participants to learn positively and constructively from this experience.

The course will explore some of the challenging situations that this group of staff face in their everyday work and aims to increase participant’s confidence in managing challenging situations and conversations.

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Learning Objectives

What you will learn from taking this course:

  • have improved management of interactions with service users and families.
  • feel more confident in managing interactions with service users and carers.
  • feel more confident when communicating with confused, distressed and agitated service users.
  • have an increased understanding of how to manage difficult conversations with other stakeholders including other professionals.
  • be able to reflect on some of the feelings experienced by service users when in contact with our services.
  • be able to identify and reflect on individual interpersonal skills and how they can impact on service user experience

Course Information

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Target Audience
For non-clinical staff in OLDER ADULT mental health setting​ ​
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Lunch Option
All staff working with people living with dementia and their carers
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Course Details
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Length & Time
Lambeth Hospital
Maudsley Simulation
Reay House
Landor Road

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