This one day course is designed for non -clinical Band 1-4 staff working in Mental Health of Older Adult clinical settings. It will explore some of the skills required for communication with individuals that use our services as well as increasing confidence in managing difficult situations
The course will give participants the opportunity to be involved in a series of simulated scenarios using actors, and will use an established debrief model to assist participants to learn positively and constructively from this experience.
The course will explore some of the challenging situations that this group of staff face in their everyday work and aims to increase participant’s confidence in managing challenging situations and conversations.
See more of our popular courses